Privacy Policy

Introduction

Infieldr ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform and related services.

By using Infieldr, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Personal Information

We may collect the following personal information:

• •Name, email address, and phone number
• •Business name and address
• •Payment and billing information
• •Employee and customer data you input into the platform

Usage Information

We automatically collect:

• •Device information (browser type, operating system)
• •IP address (for security, fraud prevention, and approximate region)
• •Usage patterns and feature interactions
• •Log data and analytics

Location Data (Infieldr Mobile App)

The Infieldr mobile app requests access to your device's precise location to enable the core field-service workflows below. We only collect location data after you explicitly grant permission through the operating system. We do not sell or rent location data to advertisers or data brokers. Location data is shared only with service providers and authorized third parties who perform field-service operations on our behalf (such as your employer or the business using the Infieldr platform).

What we collect and why:

• •
  Foreground GPS (only while the app is open): used to verify clock-in/clock-out happens at the job site, to navigate to customer addresses, and to retrieve local weather for job planning.
• •
  Background GPS (only after a separate "Allow all the time" prompt, only during your active work hours, and only when location tracking is enabled in the app's settings): used to give your dispatcher a live map of your location for assigning nearby jobs, and to send customers accurate "tech is on the way" arrival times.

What we do NOT do:

• •We do not track your location outside of work hours when background tracking is enabled, and we never track location at all when the feature is disabled in the app.
• •We do not sell or rent your location data to advertisers or data brokers. Location data is shared only with our service providers (hosting, analytics, and similar vendors performing services on our behalf) and authorized third parties performing field-service operations on our behalf (such as your employer or the business using the Infieldr platform).
• •We do not use location data for advertising, marketing profiling, or any purpose outside the field-service workflows described above.

Your controls:

• •Revoke location access at any time in your device's system settings (iOS: Settings → Privacy & Security → Location Services → Infieldr; Android: Settings → Apps → Infieldr → Permissions → Location).
• •Disable the live-tracking feature in the Infieldr app at Profile → Settings → Location Tracking, independently of the OS permission.

Retention: Live-tracking location points are retained for up to 90 days for dispatch operations and historical route review, then deleted. Aggregated route summaries (start/end of day, total distance) are retained for the duration of your account for payroll and business reporting purposes.

Third-Party Data

If you connect third-party services (such as Google, Facebook, or payment processors), we may receive information from those services in accordance with their privacy policies and your privacy settings.

We use the information we collect to:

• •Provide, maintain, and improve our services
• •Process transactions and send related information
• •Send technical notices, updates, and support messages
• •Respond to your comments, questions, and customer service requests
• •Monitor and analyze usage trends to improve user experience
• •Detect, prevent, and address technical issues and security threats
• •Comply with legal obligations

We may share your information with:

• •
  Service Providers: Third-party vendors who perform services on our behalf (hosting, payment processing, analytics)
• •
  Business Transfers: In connection with a merger, acquisition, or sale of assets
• •
  Legal Requirements: When required by law or to protect our rights and safety
• •
  With Your Consent: When you have given us explicit permission

We implement industry-standard security measures to protect your data:

• •256-bit SSL/TLS encryption for data in transit
• •AES-256 encryption for data at rest
• •Regular security audits and penetration testing
• •SOC 2 Type II compliance
• •Multi-factor authentication options

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• •Access: Request a copy of your personal data
• •Correction: Request correction of inaccurate data
• •Deletion: Request deletion of your personal data
• •Portability: Request transfer of your data to another service
• •Opt-out: Opt out of marketing communications

To exercise these rights, please visit our Data Deletion page or contact us at the email below.

Cookies and Tracking

We use cookies and similar tracking technologies to:

• •Keep you signed in
• •Remember your preferences
• •Understand how you use our services
• •Improve our platform based on usage patterns

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.

Children's Privacy

Infieldr is not intended for use by children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, please contact us: