Terms of Service

1. Acceptance of Terms

Welcome to Infieldr. By accessing or using our field service management platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms constitute a legally binding agreement between you (whether personally or on behalf of an entity) and Infieldr LLC ("Company," "we," "us," or "our") concerning your access to and use of the Service.

You represent that you are at least 18 years old and have the legal authority to enter into these Terms. If you are using the Service on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

2. Definitions

• "Service" refers to the Infieldr web application, mobile applications, APIs, and related services.
• "User" refers to any individual who accesses or uses the Service.
• "Subscriber" refers to the business entity that has subscribed to a paid plan.
• "Content" refers to any data, text, files, images, or other materials uploaded or transmitted through the Service.
• "Customer Data" refers to information about your customers that you store in the Service.

3. Account Registration

To use certain features of the Service, you must register for an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms or contain inaccurate information.

4. Subscription & Billing

4.1 Subscription Plans

We offer various subscription plans with different features and pricing. Plan details are available on our pricing page. We reserve the right to modify plans and pricing with 30 days' notice.

4.2 Payment Terms

Subscriptions are billed in advance on a monthly or annual basis. All payments are non-refundable except as expressly stated in these Terms or required by law.

4.3 Free Trial

We may offer a free trial period. At the end of the trial, your account will automatically convert to a paid subscription unless you cancel before the trial ends.

5. Permitted Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes in managing field service operations.

This license includes the right to create user accounts for your employees and contractors who need access to the Service to perform their job functions.

6. Prohibited Activities

You agree not to:

• Use the Service for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to the Service or its systems
• Interfere with or disrupt the Service or servers
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated systems to access the Service without our permission
• Resell or redistribute the Service without authorization
• Upload malicious code, viruses, or harmful data
• Harass, abuse, or harm other users
• Impersonate any person or entity
• Use the Service to send spam or unsolicited communications

7. Intellectual Property

The Service and its original content (excluding user content), features, and functionality are owned by Infieldr and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

8. User Content & Data

You retain ownership of all Content you upload to the Service. By uploading Content, you grant us a limited license to use, store, and process that Content solely to provide the Service to you.

You are solely responsible for ensuring that your Content does not violate any third-party rights or applicable laws.

We may use aggregated, anonymized data derived from your use of the Service to improve our products and services.

9. Privacy & Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

10. Third-Party Services

The Service may integrate with or contain links to third-party services. We are not responsible for the content, policies, or practices of any third-party services.

Your use of third-party services is subject to their respective terms and privacy policies. We encourage you to review those terms before using integrated services.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Service is free of viruses or other harmful components.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INFIELDR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

Our total liability for any claims arising from or related to these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Infieldr and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

14. Termination

You may terminate your account at any time by contacting us or using the account settings. We may suspend or terminate your access to the Service at any time for any reason, including violation of these Terms.

Upon termination, your right to use the Service will immediately cease. We will provide you with the ability to export your data for a reasonable period after termination.

15. Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against Infieldr.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising from these Terms shall be brought exclusively in the federal or state courts located in Delaware.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date.

Your continued use of the Service after any changes constitutes acceptance of the new Terms. We encourage you to review these Terms periodically.

18. Contact Information

If you have any questions about these Terms, please contact us: