Infieldr - AI-Powered Field Service Management Software

Enterprise-Grade Security

Your customer data and business information deserve the highest level of protection. Infieldr implements industry-leading security practices to keep your data safe.

SOC 2 Type II
GDPR
CCPA

How We Protect Your Data

Security is built into every layer of our platform, from infrastructure to application to operations.

Data Encryption

All data is encrypted at rest using AES-256 and in transit using TLS 1.3.

Access Controls

Role-based access control (RBAC) ensures users only access what they need.

Audit Logging

Comprehensive audit trails track all data access and modifications.

Automatic Backups

Daily automated backups with point-in-time recovery capabilities.

Multi-Factor Auth

Optional MFA adds an extra layer of security to user accounts.

Regular Audits

Third-party security assessments and penetration testing.

Infrastructure

Built on AWS

Infieldr runs on Amazon Web Services (AWS), leveraging their world-class infrastructure and security capabilities.

  • Multi-region deployment for high availability
  • DDoS protection via AWS Shield
  • Web Application Firewall (WAF) protection
  • Network isolation with VPC
  • 24/7 infrastructure monitoring

AWS Infrastructure

Compliance & Certifications

We maintain compliance with major regulatory frameworks and industry standards.

SOC 2 Type II

Compliant

Service Organization Control

GDPR

Compliant

General Data Protection Regulation

CCPA

Compliant

California Consumer Privacy Act

PCI-DSS

Level 1

Payment Card Industry Standard

Our Security Practices

Development Security

  • •Secure software development lifecycle (SDLC)
  • •Code reviews for all changes
  • •Static code analysis and vulnerability scanning
  • •Dependency vulnerability monitoring

Operational Security

  • •Regular penetration testing by third parties
  • •Security awareness training for all employees
  • •Background checks for team members
  • •Principle of least privilege access

Incident Response

We maintain a comprehensive incident response plan to quickly address any security events. Our process includes:

Detection

24/7 monitoring and alerting systems to detect anomalies

Response

Immediate containment and investigation procedures

Notification

Customer notification within 72 hours of confirmed breach

Recovery

Full remediation and post-incident review

Security FAQ

Common questions about how we protect your data.

Where is my data stored?
Your data is stored in secure AWS data centers located in the United States. We use multiple availability zones for redundancy and high availability.
How is my data protected?
We use AES-256 encryption for data at rest and TLS 1.3 for data in transit. Access to production systems is strictly controlled and monitored.
Can I export my data?
Yes, you can export all your data at any time through the application settings. We support various export formats including CSV and JSON.
What happens to my data if I cancel?
Upon cancellation, you have 30 days to export your data. After that period, all data is permanently deleted from our systems within 90 days.
Do you share my data with third parties?
We never sell your data. We only share data with service providers necessary to operate our platform, and they are bound by strict confidentiality agreements.
How do you handle security incidents?
We have a documented incident response plan. In case of a breach affecting your data, we will notify you within 72 hours as required by law.

Security Questions?

If you have questions about our security practices or need to report a security concern, please contact our security team.

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