SMS Terms & Conditions

1. SMS Program Description

Infieldr provides SMS notifications to customers of field service businesses using our platform. These messages help keep you informed about your service appointments and technician visits.

Types of messages you may receive:

• Appointment Confirmations: Confirmation of your scheduled service appointment
• Appointment Reminders: Reminders about upcoming service visits
• Technician Dispatch: Notification when a technician has been assigned to your job
• Technician En Route: Alert when your technician is on the way with estimated arrival time
• Job Status Updates: Updates on the progress of your service
• Invoice & Payment: Notifications about invoices and payment receipts
• Customer Service: Responses to your inquiries and support messages

2. How You Opt-In (Consent)

You may opt-in to receive SMS notifications from Infieldr through the following methods:

3. Message Frequency

Message frequency varies based on your service activity. Typically, you may receive:

• 1-2 messages when you book an appointment
• 1-2 reminder messages before your appointment
• 1-3 messages on the day of service (technician dispatch, en route, completion)
• 1 message for invoice/payment confirmation

On average, you may receive approximately 4-8 messages per service appointment. If you have multiple appointments, you will receive messages for each one.

4. Message and Data Rates

Message and data rates may apply. Infieldr does not charge for SMS messages, but your mobile carrier may charge you for sending and receiving text messages according to your mobile plan.

Contact your mobile carrier for details about your text messaging plan and any associated costs.

5. How to Opt-Out

You can stop receiving SMS messages at any time by using any of these methods:

After opting out, you will no longer receive SMS notifications. You may still receive service through other communication channels (email, phone calls) unless you opt out of those separately.

To opt back in: Text START or YES to our number, or contact your service provider to re-enable SMS notifications.

6. Help & Support

For help with SMS messaging, you can:

• Reply HELP to any message for assistance
• Email us at support@infieldr.co
• Call our support line at (888) 303-9932
• Visit our help center at infieldr.co/help

7. Privacy & Data Protection

We take your privacy seriously. Your mobile phone number and SMS consent information are:

• Used only for the purposes described in this policy
• Never sold to third parties
• Never shared with third parties for marketing or promotional purposes
• Protected using industry-standard security measures

For complete details, please review our Privacy Policy.

8. Supported Carriers

SMS messages are supported on all major U.S. carriers including:

AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and most regional carriers. Carriers are not responsible for delayed or undelivered messages.

9. Additional Terms

• You must be 18 years or older to opt-in to SMS messaging
• You must be the account holder or have authorization to use the mobile number
• We reserve the right to modify this SMS program at any time
• SMS messaging is available only within the United States

10. Contact Information